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MS Office Addins

For example, you can create plugin for MS outlook which will import emails from your mailbox. Add-in Mapping

Create your Command​

This command will search your Customer Contacts and import selected email as a new communication.

(model, db, ctx) =>
{
    if (String.IsNullOrEmpty(model.From))
    {
        throw new BusinessException("FROM is empty");
    }
    if (String.IsNullOrEmpty(model.To))
    {
        throw new BusinessException("FROM is empty");
    }
  
    var contact = db.CustomerContactSet.FirstOrDefault(c =>
        !string.IsNullOrEmpty(c.Email)
        && (
        model.From.Equals(c.Email, StringComparison.InvariantCultureIgnoreCase) ||
        model.To.Contains(c.Email, StringComparison.InvariantCultureIgnoreCase))
    );
  
    if (contact == null)
    {
        throw new BusinessException($"Could not find contact for email addresses {model.From}/{model.To}");
    }
  
  
    var msg = model.Body;
  
   
    contact.Customer.Communications.Add(new CustomerCommunication()
    {
        CommunicationType = CommunicationType.EMAIL,
            When = model.Date,
            Contact = contact,
            Message = msg,
            Title = model.Subject
    });
}

Create your AddIn and Define mapping​

Add-in Mapping