Components - Comments

Establish a Message Board for Each Support Ticket

Multiple people may work on a support issue and users may want to add comments to the tickets. This feature will add an area for communication on the Ticket Detail page.

1. Create Ticket Comment entity

• Press Ctrl + Shift + C and click Entity
• Set Name to: Ticket Comment
• Set Create Display Attribute to: Comment
• Click Next
• In Create Pages, remove all of the pages
• Click Finish

2. Add Attributes to the Ticket Comment entity

• In the Data Definition > Attributes section, click Add New Attribute
• Set Attribute Name to: Message
• Set Type to: Rich-text Markdown
• Set Attribute Name to: Created By
• Set Type to: User
• Set Attribute Name to: Created Date
• Set Type to: DateTime
• Click Create Attributes
  —
• In the Attributes section, click Created Date
• Mark Default Value. Set the text to: (comment, db, ctx) => DateTime.Now
• Click OK
• Click OK
• Save changes: Ctrl + S

3. Create Composition Reference on the Ticket

• Type Ctrl + Q to activate the Search feature in the top bar. Type Ticket. (Alternatively, go to Data > Entities)
• In the Data Definition section, click Add New Reference
• Set Reference Type to: Composition
• Set Target to: Ticket Comment
• Click Create References
• Save changes: Ctrl + S

4. Add Comment Components

• Click Ctrl + Q. Type Ticket Detail. Press Enter (if necessary). Click the Ticket Detail entity page. (Alternatively, go to UI > Entity Pages)
• In the Layout section, click Add View
• Click OK
• In the sidebar of the Layout dialog box, go to Advanced Components and click Comments
• Click Configure comments
• Verify that Item entity is set to: TicketComment
• Set Title to: Comments
• Set Text Attribute to: Message
• Set Creator Attribute to: CreatedBy
• Set Created Attribute to: CreatedDate
• Set Parent Entity Reference to: Ticket
• Click OK
• Click OK
• Save changes: Ctrl + S

5. Deploy and Run the App