Advanced Topics
- Support Ticket Tutorial -
The first part of the Support Ticket Tutorial created only a simple app to familiarize new users with the Jetveo Platform and App Builder. These Advanced Topics will guide you through making more complex additions that you can use as templates for your own creations.
These instructions do not go into unnecessary detail. Shortcut keys will be used. Some Advanced Topics end with a step to release the app; this is not required. Save pages often. Click to the Support Portal link for more information.
Follow these insturctions in order because some later steps require elements that are created in earlier steps.
- (5) Entity Relationships > Addition of Notes to Tickets
- (6) Inheritance and Reusability > Establish Shareable Aspects
- (7) Full-text Search > Enable Search for Keywords
- (8) Workflows > Establish a System to Resolve Tickets
- (9) Templates > Create a Record for Each Ticket
- (10) Entity Events and Business Commands > Create a Change Log
- (11) Users, Roles, and Claims > Establish Security for User Access
- (12) CRUDL APIs > Back End
- (13) CRUDL APIs > Front End
- (14) Components – Comments > Add a Message Board to Each Ticket
- (15) Components – Dashboard > Graphically Show the Resolution Process
- (16) Components – Attachments > Enable Document and Graphic Attachments
- (17) Components – Notification Box > Add Automated Information to the Dashboard
- (18) Notifications and Emails > Send Automated Emails
- (19) Translations > Create Multilingual Versions
- (20) CSV Import > Import Data from CSV File
- (21) Standalone Pages and Graphics
- (22) Command API