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(19) Translations

- Support Ticket Tutorial -​

1. Create Multilingual Versions of the App​

Apps can quickly be translated into different languages to match the user’s browser settings.

  • Close all of the tabs in the App Builder
  • Go to Config. At the top of the sidebar, click Translations
  • Select the language in which the app was written. Choose from: English, Czech and German.

There are three different sections for translations: User Interface, Codebooks and Custom Translations.

User Interface​

  • On the top line, to the right of the language, click the Copy icon
  • Locate (+) Add Language in the upper right
  • Select the language into which the source language should be translated
    —
  • Open a new web browser tab and type: deepl.com
  • Paste the original text into the leftside box, which is labeled “Detect Language”
  • Change the rightside box to the language you chose in the App Builder
  • Click on the translated text. Type Ctrl + A. And copy - Ctrl + C - all of the translated text
  • Return to the Jetveo translations interface
    —
  • Click the top data box
  • Paste - Ctrl + V - the translated text
  • Spot-check the translations to make sure that unique words are translated correctly

Codebooks​

  • Repeat the process for Codebooks.
  • Click Save

Custom translations​

  • Click (+) Add translation
  • Set Translated text to: Support Tcikets
  • Set Group to: Dashboard Notification Box
    —
  • Click (+) Add translation
  • Set Translated text to: New Tickets
  • Set Group to: Dashboard Notification Box
    —
  • Click (+) Add translation
  • Set Translated text to: Tickets In Progress
  • Set Group to: Dashboard Notification Box
    —
  • Click (+) Add translation
  • Set Translated text to: Closed Tickets
  • Set Group to: Dashboard Notification Box
    —
  • Click (+) Add translation
  • Set Translated text to: We have {0} pending criticial issues
    • {0} will be replaced by the number of pending critical tickets. (Don't forget to put it also to the traslated text.)
  • Set Group to: Dashboard Notification Box
    —
  • Click (+) Add translation
  • Set Translated text to: There are no pending critical issues
  • Set Group to: Dashboard Notification Box
    —
  • On the top line, to the right of the language, click the Copy icon
    —
  • Open a new web browser tab and type: deepl.com
  • Paste the original text into the leftside box, which is labeled “Detect Language”
  • Change the rightside box to the language you chose in the App Builder
  • Click on the translated text. Type Ctrl + A. And copy - Ctrl + C - all of the translated text
  • Return to the Jetveo translations interface
    —
  • Click the top data box
  • Paste - Ctrl + V - the translated text
  • Spot-check the translations to make sure that unique words are translated correctly
  • Click Save

The language of the online version of the app will match the settings of the web browser. For example, if Czech is the main language selected in the Settings, then the Czech version will be shown. Otherwise, the default version (i.e., the language in which the app was created, will be shown). The app can be provided in all of languages at the same time.

2. Update The Notification Box on Dashboard​

  • Go to UI > Dashboards
  • Double-click Support Ticket Dashboard
  • On the Page Layout click the Notification Box
  • Change Title to: 
(_, db, ctx) => App.Translations.Dashboard_Notification_Box.SupportTickets
  • Change Content to: 
    (_, db, ctx) =>
    "**" + App.Translations.Dashboard_Notification_Box.NewTickets + ":** " + db.TicketSet.Count(t => t.TicketStatus == TicketStatus.NEW) +
    "\n\n **" + App.Translations.Dashboard_Notification_Box.TicketsInProgress + ":** " + db.TicketSet.Count(t => t.TicketStatus == TicketStatus.IN_PROGRESS) +
    "\n\n **" + App.Translations.Dashboard_Notification_Box.ClosedTickets + ":** " + db.TicketSet.Count(t => t.TicketStatus == TicketStatus.CLOSED) +
    "\n\n " + (db.TicketSet.Any(t => t.TicketStatus != TicketStatus.CLOSED && t.TicketSeverity == TicketSeverity.CRITICAL) ?
        String.Format(App.Translations.Dashboard_Notification_Box.WeHavePendingCriticialIssues, db.TicketSet
            .Where(t => t.TicketStatus != TicketStatus.CLOSED && t.TicketSeverity == TicketSeverity.CRITICAL).Count()) + "!" :
        App.Translations.Dashboard_Notification_Box.ThereAreNoPendingCriticalIssues + ". 🙂")
  • Click OK
  • Click OK
  • Save: Ctrl + S

3. Deploy and Run the App​