(17) Components – Notification Box
- Support Ticket Tutorial -
This Advanced Topic will add information about Support Tickets across the top of the Dashboard.
1. Go to the Dashboard
- Go to UI > Dashboard.
- Click Support Ticket Dashboard
2. Establish the Text to be Shown
- Go to Simple Components, select Notification Box
- Click the Notification Box
- Mark
Title. Click in the box. Then, enter: “Support Tickets:” - Mark
Content. Click in the box. Here is an example of basic text that can be adjusted as necessary:
(_, db, ctx) =>
"**New Tickets:** " + db.TicketSet.Count(t => t.TicketStatus == TicketStatus.NEW) +
"\n\n **Tickets In Progress:** " + db.TicketSet.Count(t => t.TicketStatus == TicketStatus.IN_PROGRESS) +
"\n\n **Closed Tickets:** " + db.TicketSet.Count(t => t.TicketStatus == TicketStatus.CLOSED) +
"\n\n " + (db.TicketSet.Any(t => t.TicketStatus != TicketStatus.CLOSED && t.TicketSeverity == TicketSeverity.CRITICAL) ?
"**We have some pending criticial issues!**" :
"**There are no pending critical issues. :)**")
- For
Type, select from Simple (grey), Info (blue), Warning (orange), and Error (red). - If you would like to add an image, set it in
Image. Note: The image needs to have been added in Config > Resources in order to be made available here.