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(14) Components – Comments

- Support Ticket Tutorial -​

Establish a Message Board for Each Support Ticket​

Multiple people may work on a support issue and users may want to add comments to the tickets. This feature will add an area for communication on the Ticket Detail page.

1. Create Ticket Comment Entity​

  • Press Ctrl + Shift + C and click Entity
  • Set Name to: Ticket Comment
  • Set Create Display Attribute to: Comment
  • Click Next
  • In Create Pages, remove all of the pages
  • Click Finish

2. Add Attributes to the Ticket Comment Entity​

  • In the Data Definition > Attributes section, click Add Attribute
  • Set Attribute Name to: Message
  • Set Type to: Rich-text Markdown
  • Click Save
    —
  • Go to the Settings tab, click Inherited Aspects
  • Select TimeStamp
  • Save changes: Ctrl + S

3. Create Composition Reference on the Ticket​

  • Type Ctrl + Q to activate the Search feature in the top bar. Type Ticket. (Alternatively, go to Data > Entities)
  • In the Data Definition section, click Add Reference
  • Set Name to: Ticket Comment
  • Set Type to: Composition
  • Set Referenced to: Ticket Comment
  • Click Save
  • Save changes: Ctrl + S

4. Add Comment Components​

  • Click Ctrl + Q. Type Ticket Detail. Press Enter (if necessary). Click the Ticket Detail entity page. (Alternatively, go to UI > Entity Pages)
  • In the Layout section, click Add View
  • Click Create Empty View for Ticket
  • In the sidebar of the Layout dialog box, go to Advanced Components and click Comments
  • Click Configure comments
  • Set Item entity to: TicketComment
  • Set Title to: Comments
  • Set Text Attribute to: Message
  • Set Creator Attribute to: CreatedBy
  • Set Created Attribute to: CreatedDate
  • Set Parent Entity Reference to: Ticket
  • Click OK
  • Click OK
  • Save changes: Ctrl + S

5. Deploy and Run the App​