Support Ticket Tutorial

The Support Ticket Tutorial is a more advanced introduction to the App Builder. It builds upon the basics of the Boot Camp and provides instructions for additional features.

There are two parts to the tutorial: Basic Steps and Advanced Topics. There are a total of 22 steps, which are broken down into individual pages that are are outlined below. Go in order to build upon the foundations (i.e., later steps require attributes to have been created in earlier steps). It will take about 10-15 minutes for the Basic Steps and about an hour for the Advanced Topics. It is worth it.

Click here to access the step-by-step presentation: Support Ticket Tutorial

Basic Steps

The Support Ticket Tutorial will build an app that manages communication with end users.

• (1) Define the Data
• (2) Define the User Interface
• (3) Deploy and Run the App
• (4) Create a New Package

Advanced Topics

The Advanced Topics will guide you through making more complex additions, including:

• (5) Entity Relationships
• (6) Inheritance and Reusability
• (7) Full-text Search
• (8) Workflows
• (9) Templates
• (10) Entity Events and Business Commands
• (11) Users, Roles, and Claims
• (12) CRUDL APIs – Back End
• (13) CRUDL APIs – Front End
• (14) Components – Comments
• (15) Components – Dashboard
• (16) Components – Attachments
• (17) Components – Notification Box
• (18) Notifications and Emails
• (19) Translations
• (20) CSV Import
• (21) Standalone Pages and Graphics
• (22) Command API